Uh. No. I am not. I am talking about support programers. I am in I/T person that deals with networking, and often I have to deal with the application support people that use the network for their job. I am NOT talking support center people.
I also have to deal with operations that have been off shored to Brazil. Initially, they were reasonable, but the tern over was very high, and every 'incarnation' of operations lost technical skill so they are horrible now.
The folks in Argentina are good, and managed to keep their skill level up.. at least the ones i deal with. They don't have the turn over ratio from the ones in India, China, Russia , or Brazil. I am hoping the folks in China get better trained and can actually mange the job.. but I am not holding my breath... the knowledge base for training them properly has evaporated.