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Author Topic:   Computer Help Please?
herebedragons
Member (Idle past 858 days)
Posts: 1517
From: Michigan
Joined: 11-22-2009


Message 121 of 236 (771394)
10-25-2015 5:35 PM
Reply to: Message 119 by Faith
10-25-2015 5:13 PM


Re: I Think I Got This
If you have AT&T U verse then you should be able to get internet and phone service service in one package (also TV-DVR as well) which should come through the same feed. I don't think you would need a standard phone jack as it would use the same hardware as your internet. I would expect it would save money over having internet and phone through separate carriers. Maybe you should look into that?
HBD

Whoever calls me ignorant shares my own opinion. Sorrowfully and tacitly I recognize my ignorance, when I consider how much I lack of what my mind in its craving for knowledge is sighing for... I console myself with the consideration that this belongs to our common nature. - Francesco Petrarca
"Nothing is easier than to persuade people who want to be persuaded and already believe." - another Petrarca gem.
Ignorance is a most formidable opponent rivaled only by arrogance; but when the two join forces, one is all but invincible.

This message is a reply to:
 Message 119 by Faith, posted 10-25-2015 5:13 PM Faith has not replied

  
RAZD
Member (Idle past 1405 days)
Posts: 20714
From: the other end of the sidewalk
Joined: 03-14-2004


(1)
Message 122 of 236 (771395)
10-25-2015 5:42 PM
Reply to: Message 119 by Faith
10-25-2015 5:13 PM


Re: I Think I Got This
Light dawns on Marblehead ...
... It's something called U Verse that AT&T does. ...
This is a "triple-play" service -- broadband internet plus TV plus (wait for it) phone through the internet cable ... and that's why you need to plug your phone into it.
U-verse TV - Wikipedia
... and that also explains why he would be outside -- working on the pole to reroute your phone into the connection, leaving your phone jacks dead (ain't progress wonnaful?) ...
And again I say he should have given you a new phone cable and plugged you in and tested it to make sure it worked properly. This kind of neglect makes me mad, it is so pervasive in our "service" providers.
Enjoy
Edited by RAZD, : ++

we are limited in our ability to understand
by our ability to understand
RebelAmerican☆Zen☯Deist
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This message is a reply to:
 Message 119 by Faith, posted 10-25-2015 5:13 PM Faith has replied

Replies to this message:
 Message 123 by Faith, posted 10-25-2015 6:13 PM RAZD has seen this message but not replied
 Message 125 by herebedragons, posted 10-25-2015 6:31 PM RAZD has seen this message but not replied

  
Faith 
Suspended Member (Idle past 1444 days)
Posts: 35298
From: Nevada, USA
Joined: 10-06-2001


Message 123 of 236 (771398)
10-25-2015 6:13 PM
Reply to: Message 122 by RAZD
10-25-2015 5:42 PM


Re: I Think I Got This
phone through the internet cable
FINALLY, mystery solved. Thank you.
And again I say he should have given you a new phone cable and plugged you in and tested it to make sure it worked properly.
Now that it's clear that's all it would have taken, I agree. You'd think he'd have phone cords available. But then maybe my situation of not being able to reach my jack is unique.
I spent days moving heavy things to get at the jack which I still can't really get to without more moving but now I have no space to move anything TO. I'm hoping my friend will be able to come by because I'm pretty sure she can reach it whereas I can't, at least not without turning myself into a pretzel.
If she can't, and I don't think my brother can either, maybe I'll take NoNukes up on his offer to call AT&T for me.

This message is a reply to:
 Message 122 by RAZD, posted 10-25-2015 5:42 PM RAZD has seen this message but not replied

Replies to this message:
 Message 124 by NoNukes, posted 10-25-2015 6:19 PM Faith has not replied

  
NoNukes
Inactive Member


Message 124 of 236 (771399)
10-25-2015 6:19 PM
Reply to: Message 123 by Faith
10-25-2015 6:13 PM


Re: I Think I Got This
'll take NoNukes up on his offer to call AT&T for me.
I'd be happy to do it.

Under a government which imprisons any unjustly, the true place for a just man is also in prison. Thoreau: Civil Disobedience (1846)
History will have to record that the greatest tragedy of this period of social transition was not the strident clamor of the bad people, but the appalling silence of the good people. Martin Luther King
If there are no stupid questions, then what kind of questions do stupid people ask? Do they get smart just in time to ask questions? Scott Adams

This message is a reply to:
 Message 123 by Faith, posted 10-25-2015 6:13 PM Faith has not replied

  
herebedragons
Member (Idle past 858 days)
Posts: 1517
From: Michigan
Joined: 11-22-2009


Message 125 of 236 (771401)
10-25-2015 6:31 PM
Reply to: Message 122 by RAZD
10-25-2015 5:42 PM


Re: I Think I Got This
This is a "triple-play" service -- broadband internet plus TV plus (wait for it) phone through the internet cable ... and that's why you need to plug your phone into it.
You don't have to buy all three services, you can buy them in any combination, or just internet. I assumed she needed to plug into the wall jack because she had not purchased the phone through U-Verse. If she has this service then definitely the service guy should have hooked her up. Actually I can't imagine him leaving her without a working service that she had paid for. So that's another clue that made me think she had not bought the phone service - it would not have been his responsibility to connect her land line at that point (although he should have done it anyway).
HBD

Whoever calls me ignorant shares my own opinion. Sorrowfully and tacitly I recognize my ignorance, when I consider how much I lack of what my mind in its craving for knowledge is sighing for... I console myself with the consideration that this belongs to our common nature. - Francesco Petrarca
"Nothing is easier than to persuade people who want to be persuaded and already believe." - another Petrarca gem.
Ignorance is a most formidable opponent rivaled only by arrogance; but when the two join forces, one is all but invincible.

This message is a reply to:
 Message 122 by RAZD, posted 10-25-2015 5:42 PM RAZD has seen this message but not replied

Replies to this message:
 Message 126 by Faith, posted 10-25-2015 6:43 PM herebedragons has replied
 Message 127 by Faith, posted 10-25-2015 7:14 PM herebedragons has replied

  
Faith 
Suspended Member (Idle past 1444 days)
Posts: 35298
From: Nevada, USA
Joined: 10-06-2001


Message 126 of 236 (771402)
10-25-2015 6:43 PM
Reply to: Message 125 by herebedragons
10-25-2015 6:31 PM


Re: I Think I Got This
You don't have to buy all three services, you can buy them in any combination, or just internet. I assumed she needed to plug into the wall jack because she had not purchased the phone through U-Verse. If she has this service then definitely the service guy should have hooked her up. Actually I can't imagine him leaving her without a working service that she had paid for. So that's another clue that made me think she had not bought the phone service - it would not have been his responsibility to connect her land line at that point (although he should have done it anyway).
To get this back into perspective: THEY contacted ME about making this switch from the ATT DSL I already had, because my neighborhood is getting high internet traffic. They gave me a one-year discount of $30 as incentive. I didn't ask exactly what was involved, being Low Tech To The Max, I just let them come and install it. So until I read this thick packet of the expected tiny print about nothing, I won't know what options I have if any.
He really couldn't have been expected to move all the stuff that had to be moved to get to the phone jack, but now that I know another phone cord would have solved the problem I think he should have offered that, even gone to get one if necessary. All he said was "I have faith in you" when I said I wasn't sure I could even get to the jack myself. Terrific.
Edited by Faith, : No reason given.
Edited by Faith, : No reason given.

This message is a reply to:
 Message 125 by herebedragons, posted 10-25-2015 6:31 PM herebedragons has replied

Replies to this message:
 Message 128 by herebedragons, posted 10-25-2015 7:24 PM Faith has replied

  
Faith 
Suspended Member (Idle past 1444 days)
Posts: 35298
From: Nevada, USA
Joined: 10-06-2001


Message 127 of 236 (771407)
10-25-2015 7:14 PM
Reply to: Message 125 by herebedragons
10-25-2015 6:31 PM


Re: I Think I Got This
P.S. I just looked at the top sheet in the fat packet: I DO have TV on this. I haven't seen TV in years because I never could figure out how to hook up the high definition adaptor thingy. Haven't missed it, though, since the internet offers enough for me. But it might be interesting to find out what I get TV wise through this U Verse deal. However, if it has anything to do with hooking up wires, forget it.
Edited by Faith, : No reason given.

This message is a reply to:
 Message 125 by herebedragons, posted 10-25-2015 6:31 PM herebedragons has replied

Replies to this message:
 Message 129 by herebedragons, posted 10-25-2015 7:27 PM Faith has not replied

  
herebedragons
Member (Idle past 858 days)
Posts: 1517
From: Michigan
Joined: 11-22-2009


Message 128 of 236 (771408)
10-25-2015 7:24 PM
Reply to: Message 126 by Faith
10-25-2015 6:43 PM


Re: I Think I Got This
Yeah, it doesn't sound like you got the phone and TV-DVR portions. I would check into getting the phone added to your plan. It looks like it might be only an additional $10 per month to add phone service. Honestly the program is kinda confusing though, so it would be best to call or chat and ask a representative.
U-verse internet
Also found the welcome page for U-verse that may be helpful
U-verse Welcome
HBD

Whoever calls me ignorant shares my own opinion. Sorrowfully and tacitly I recognize my ignorance, when I consider how much I lack of what my mind in its craving for knowledge is sighing for... I console myself with the consideration that this belongs to our common nature. - Francesco Petrarca
"Nothing is easier than to persuade people who want to be persuaded and already believe." - another Petrarca gem.
Ignorance is a most formidable opponent rivaled only by arrogance; but when the two join forces, one is all but invincible.

This message is a reply to:
 Message 126 by Faith, posted 10-25-2015 6:43 PM Faith has replied

Replies to this message:
 Message 130 by Faith, posted 10-25-2015 7:35 PM herebedragons has not replied

  
herebedragons
Member (Idle past 858 days)
Posts: 1517
From: Michigan
Joined: 11-22-2009


Message 129 of 236 (771410)
10-25-2015 7:27 PM
Reply to: Message 127 by Faith
10-25-2015 7:14 PM


Re: I Think I Got This
Again... THEY should have hooked everything up. I would complain about the service and get them back out there to finish the job.
Good luck. Utility service providers can be such a pain to deal with
HBD

Whoever calls me ignorant shares my own opinion. Sorrowfully and tacitly I recognize my ignorance, when I consider how much I lack of what my mind in its craving for knowledge is sighing for... I console myself with the consideration that this belongs to our common nature. - Francesco Petrarca
"Nothing is easier than to persuade people who want to be persuaded and already believe." - another Petrarca gem.
Ignorance is a most formidable opponent rivaled only by arrogance; but when the two join forces, one is all but invincible.

This message is a reply to:
 Message 127 by Faith, posted 10-25-2015 7:14 PM Faith has not replied

  
Faith 
Suspended Member (Idle past 1444 days)
Posts: 35298
From: Nevada, USA
Joined: 10-06-2001


Message 130 of 236 (771411)
10-25-2015 7:35 PM
Reply to: Message 128 by herebedragons
10-25-2015 7:24 PM


Re: I Think I Got This
Oh I MUST have phone on this deal since I had both phone and internet on the previous deal THEY wanted to replace. And the guy said clearly that to get the phone all I have to do is disconnect the wire to the phone jack and insert it in the back of the modem. That's what this whole thing is about.
So I think I also have TV as well, since that's what the packet says.
But yes the guy needs to come finish the job since neither my brother nor my friend is offering to come. NoNukes is going to call ATT for me.
Edited by Faith, : No reason given.
Edited by Faith, : No reason given.

This message is a reply to:
 Message 128 by herebedragons, posted 10-25-2015 7:24 PM herebedragons has not replied

  
Faith 
Suspended Member (Idle past 1444 days)
Posts: 35298
From: Nevada, USA
Joined: 10-06-2001


Message 131 of 236 (771486)
10-26-2015 12:47 PM


NoNukes: May not need to call ATT
Friend emailed that she can come over. I hope there isn't a collision in the making here.

Replies to this message:
 Message 133 by NoNukes, posted 10-26-2015 2:52 PM Faith has replied

  
Percy
Member
Posts: 22392
From: New Hampshire
Joined: 12-23-2000
Member Rating: 5.3


Message 132 of 236 (771487)
10-26-2015 12:57 PM


How this feels...
That Page Does Not Exist! Error 404 | Comedy Central US
--Percy
Edited by Percy, : Change subtitle.

  
NoNukes
Inactive Member


Message 133 of 236 (771506)
10-26-2015 2:52 PM
Reply to: Message 131 by Faith
10-26-2015 12:47 PM


Re: NoNukes: May not need to call ATT
Did the tech guy show up yet?

Under a government which imprisons any unjustly, the true place for a just man is also in prison. Thoreau: Civil Disobedience (1846)
History will have to record that the greatest tragedy of this period of social transition was not the strident clamor of the bad people, but the appalling silence of the good people. Martin Luther King
If there are no stupid questions, then what kind of questions do stupid people ask? Do they get smart just in time to ask questions? Scott Adams

This message is a reply to:
 Message 131 by Faith, posted 10-26-2015 12:47 PM Faith has replied

Replies to this message:
 Message 134 by Faith, posted 10-26-2015 3:08 PM NoNukes has not replied

  
Faith 
Suspended Member (Idle past 1444 days)
Posts: 35298
From: Nevada, USA
Joined: 10-06-2001


Message 134 of 236 (771507)
10-26-2015 3:08 PM
Reply to: Message 133 by NoNukes
10-26-2015 2:52 PM


Re: NoNukes: May not need to call ATT
Not yet, but probably in the next half hour.
Meanwhile my friend did come over. She's not braindead to technology the way I am but still encountered problems way beyond the simple idea of removing the wire to the jack that I thought was all that was involved. I won't write the ten thousand word description of what we've been through in the last hour or so, but I still need the technician to come as the phone isn't working despite all sorts of cord manipulations.
Thank you for contacting them. He's still on his way.

This message is a reply to:
 Message 133 by NoNukes, posted 10-26-2015 2:52 PM NoNukes has not replied

Replies to this message:
 Message 135 by Faith, posted 10-26-2015 4:40 PM Faith has not replied

  
Faith 
Suspended Member (Idle past 1444 days)
Posts: 35298
From: Nevada, USA
Joined: 10-06-2001


(2)
Message 135 of 236 (771509)
10-26-2015 4:40 PM
Reply to: Message 134 by Faith
10-26-2015 3:08 PM


Phone fixed.
Yahoo, I have a phone. Tech guy took about ten-fifteen minutes.
Turns out there were two cords to the jack, one of them did need to stay there to power the modem, the other one, to the phone, was to be removed and plugged into the back of the modem. My friend accomplished that much despite herculean problems with cord entanglements, but the phone still wasn't working. Well, to be accurate, it worked for a few minutes and then died. That's why I still needed the tech to come. And that turned out to be a damaged cord. Which the tech replaced.
I need a nap.
Edited by Faith, : No reason given.
Edited by Faith, : No reason given.

This message is a reply to:
 Message 134 by Faith, posted 10-26-2015 3:08 PM Faith has not replied

Replies to this message:
 Message 136 by Percy, posted 10-26-2015 5:19 PM Faith has not replied

  
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