Executive Pay - Good Capitalism Bad Capitalism?

The rest of the developed world is desperate for this to happen. But we fear the worst - at least for a while.

But then I'd have been wrong too.

I saidPeople will tell you all sorts of things about being prepared to spend a bit more for great service but the majority will then go out and buy the cheapest.
I
You saidIf that was true, there wouldn't be anybody providing better customer service.In some markets and for some customers it will make sense to offer great customer service because some people will pay the extra for it. But most of the time they won't. Your simple generalisation is factually and logically wrong.There's a classic case here in the UK where the cheap and horrible Ryan Air do disgraceful things to their customers which they bitterly complain about. But they just go back and buy another seat anyway because they're dirt cheap. Michael O'Leary has changed how all the other airlines work - for the worse - but it is at least cheap. A couple of his quotes on customer service:On apologies: Are we going to say sorry for our lack of customer service? Absolutely not.On Ryanair’s image: One of the weaknesses of the company now is it is a bit cheap and cheerful and overly nasty, and that reflects my personality.His massacre of customer service has made him very rich. RAZD will love this oneOn beginning a press conference to announce the annual results: I’m here with Howard Miller and Michael Cawley, our two deputy chief executives. But they’re presently making love in the gentleman’s toilets, such is their excitement at today’s results.

Sky is blue, water is wet.....

This..

quote:

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If that was true [that the majority will buy the cheapest product or service], there wouldn't be anybody providing better customer service.
  —ringo

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...is wrong. But I'm done, the sky is now black.

Posts crossed, there's a answer in your other thread on this.