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Author Topic:   Computer Help Please?
dwise1
Member
Posts: 5930
Joined: 05-02-2006
Member Rating: 5.8


Message 91 of 236 (771298)
10-23-2015 10:15 PM
Reply to: Message 85 by Faith
10-23-2015 8:22 PM


Re: Internet / phone problem
To clarify: The internet is functioning, but I don't have a phone until I switch this cord.
Having reliable phone service when you're older and living alone is vitally important.
I started living alone again in 2005 when I was 53. I had no land-line, but I did have a cell phone provided by my company. However, the reception on that service was poor for where I lived. Then I spent a Labor's Day weekend where I was extremely sick, apparently from food poisoning. After that, I had a land-line installed. I never give that number out except when I don't want to be bothered by those calls -- if they really want to talk with me, then they will leave a voice-mail. I pay nearly $50 per month for that land-line. But at least in a real emergency I know I can get a call out for help.
Please do whatever you need to do to give yourself a reliable means to summon help when it's needed.

This message is a reply to:
 Message 85 by Faith, posted 10-23-2015 8:22 PM Faith has replied

Replies to this message:
 Message 96 by Faith, posted 10-24-2015 12:13 AM dwise1 has not replied

  
Jon
Inactive Member


Message 92 of 236 (771300)
10-23-2015 10:41 PM
Reply to: Message 85 by Faith
10-23-2015 8:22 PM


Re: Internet / phone problem
Where does the other end of this cord go right now?
You need a wire from the modem to the outside world; a line from the modem to the PC or router if there isn't one built into the modem (unless that's wireless); and a line from the modem to the phone (I'd imagine there's a built-in filter on the modem and an out port).
So which do you already have and which are you missing?
Edited by Jon, : No reason given.

Love your enemies!

This message is a reply to:
 Message 85 by Faith, posted 10-23-2015 8:22 PM Faith has not replied

Replies to this message:
 Message 93 by NoNukes, posted 10-23-2015 11:47 PM Jon has not replied

  
NoNukes
Inactive Member


Message 93 of 236 (771302)
10-23-2015 11:47 PM
Reply to: Message 92 by Jon
10-23-2015 10:41 PM


Re: Internet / phone problem
So which do you already have and which are you missing?
She said that her internet is working but her phone is not.

Under a government which imprisons any unjustly, the true place for a just man is also in prison. Thoreau: Civil Disobedience (1846)
History will have to record that the greatest tragedy of this period of social transition was not the strident clamor of the bad people, but the appalling silence of the good people. Martin Luther King
If there are no stupid questions, then what kind of questions do stupid people ask? Do they get smart just in time to ask questions? Scott Adams

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NoNukes
Inactive Member


Message 94 of 236 (771303)
10-23-2015 11:50 PM
Reply to: Message 89 by Jon
10-23-2015 9:52 PM


Re: Internet / phone problem
I don't believe that to be correct. The wall is the old connection. Now she has a new connection from somewhere else to a modem from her service provider. Her new phone connection is from the modem.
ABE:
Or possibly to a splitter that serves the modem. But the old connection clearly does not work anymore.
Edited by NoNukes, : No reason given.
Edited by NoNukes, : No reason given.

Under a government which imprisons any unjustly, the true place for a just man is also in prison. Thoreau: Civil Disobedience (1846)
History will have to record that the greatest tragedy of this period of social transition was not the strident clamor of the bad people, but the appalling silence of the good people. Martin Luther King
If there are no stupid questions, then what kind of questions do stupid people ask? Do they get smart just in time to ask questions? Scott Adams

This message is a reply to:
 Message 89 by Jon, posted 10-23-2015 9:52 PM Jon has not replied

Replies to this message:
 Message 95 by Faith, posted 10-24-2015 12:08 AM NoNukes has replied

  
Faith 
Suspended Member (Idle past 1444 days)
Posts: 35298
From: Nevada, USA
Joined: 10-06-2001


Message 95 of 236 (771304)
10-24-2015 12:08 AM
Reply to: Message 94 by NoNukes
10-23-2015 11:50 PM


Re: Internet / phone problem
Something like that is what I was hoping would be the case, that the wall jack is now irrelevant. Because it does look like there is only one cord back there.
If others come along and agree with you I'll make the supreme effort to squish myself into position to remove the cord. But I'm going to wait to find out, because what everyone else is saying is what I was worried might be the case: that I do need a connection to the wall.
What would help is if someone could explain how I could have a connection to phone service without the wall jack. As simply as possible please.

This message is a reply to:
 Message 94 by NoNukes, posted 10-23-2015 11:50 PM NoNukes has replied

Replies to this message:
 Message 97 by NoNukes, posted 10-24-2015 12:37 AM Faith has replied
 Message 99 by PaulK, posted 10-24-2015 3:37 AM Faith has replied
 Message 100 by RAZD, posted 10-24-2015 9:14 AM Faith has not replied

  
Faith 
Suspended Member (Idle past 1444 days)
Posts: 35298
From: Nevada, USA
Joined: 10-06-2001


Message 96 of 236 (771305)
10-24-2015 12:13 AM
Reply to: Message 91 by dwise1
10-23-2015 10:15 PM


Re: Internet / phone problem
Yes, phone service is a priority at my age. I did fall down once a few years ago and couldn't get up because of pain in my hips. Managed to scoot to the phone and a couple of 911 guys got me up off the floor. Or if worse comes to worst I could maybe scoot to the front door and hope to roust a neighbor for help. That's an advantage to living in an apartment building.
Edited by Faith, : No reason given.

This message is a reply to:
 Message 91 by dwise1, posted 10-23-2015 10:15 PM dwise1 has not replied

  
NoNukes
Inactive Member


Message 97 of 236 (771306)
10-24-2015 12:37 AM
Reply to: Message 95 by Faith
10-24-2015 12:08 AM


Re: Internet / phone problem
What would help is if someone could explain how I could have a connection to phone service without the wall jack. As simply as possible please
As I understand it, you have DSL service. This means that your internet and phone are brought in to your house on a single line. Inside your house your service is split off between phone and internet. We know that has happened because you are currently on the internet.
Exactly how you make your phone connection depends on your hardware. But if you look on the back of your modem and see a phone connection, that means that your set up is to connect your phone to your modem. The splitting hardware must be built into your modem.
Your old wall plug brought in just phone service. But apparently that connection is no longer working. Otherwise your phone would be on right now.
ABE:
Not my business of course, but I think it was pretty poor service for your installer to have left your house while your phone was not working. At the very minimum he should have connected up to whatever point you are supposed to plug your phone into to make sure the connection works. If you want I'll send Dr. Adequate around to kick his butt.
Edited by NoNukes, : No reason given.

Under a government which imprisons any unjustly, the true place for a just man is also in prison. Thoreau: Civil Disobedience (1846)
History will have to record that the greatest tragedy of this period of social transition was not the strident clamor of the bad people, but the appalling silence of the good people. Martin Luther King
If there are no stupid questions, then what kind of questions do stupid people ask? Do they get smart just in time to ask questions? Scott Adams

This message is a reply to:
 Message 95 by Faith, posted 10-24-2015 12:08 AM Faith has replied

Replies to this message:
 Message 98 by Faith, posted 10-24-2015 1:02 AM NoNukes has seen this message but not replied

  
Faith 
Suspended Member (Idle past 1444 days)
Posts: 35298
From: Nevada, USA
Joined: 10-06-2001


Message 98 of 236 (771307)
10-24-2015 1:02 AM
Reply to: Message 97 by NoNukes
10-24-2015 12:37 AM


Re: Internet / phone problem
Your old wall plug brought in just phone service. But apparently that connection is no longer working. Otherwise your phone would be on right now.
I had DSL before and I think it all came through the wall jack. In that one white cord I guess. Whatever the internet guy did to hook up the internet is what disconnected the phone.
I take my time with projects I know are going to frazzle me so it's taken days to move things out of the way far enough to be able to sort-of-almost reach behind the bookcase, and do it without creating more problems elsewhere. Except using the mouse is now about as awkward as possible, but I'm happy as long as I'm not tripping over things.
He did give it a look from a couple of angles and realized it was *impossible*. I can understand why he didn't stick around.

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 Message 97 by NoNukes, posted 10-24-2015 12:37 AM NoNukes has seen this message but not replied

  
PaulK
Member
Posts: 17822
Joined: 01-10-2003
Member Rating: 2.2


Message 99 of 236 (771308)
10-24-2015 3:37 AM
Reply to: Message 95 by Faith
10-24-2015 12:08 AM


Re: Internet / phone problem
it sounds like:
The wall jack is no longer connected. (It seems to be dead)
The modem is plugged into a new jack (it's working)
The modem includes a built-in filter, and the phone should plug into that.
If that's all correct, then yes you would have to unplug the phone and plug it into the modem. Or get another phone and plug that into the modem.
If you changed provider it is quite likely that they installed their own wall sockets to connect their equipment.

This message is a reply to:
 Message 95 by Faith, posted 10-24-2015 12:08 AM Faith has replied

Replies to this message:
 Message 103 by Faith, posted 10-24-2015 1:32 PM PaulK has not replied

  
RAZD
Member (Idle past 1405 days)
Posts: 20714
From: the other end of the sidewalk
Joined: 03-14-2004


(1)
Message 100 of 236 (771311)
10-24-2015 9:14 AM
Reply to: Message 95 by Faith
10-24-2015 12:08 AM


Re: Internet / phone problem
If others come along and agree with you I'll make the supreme effort to squish myself into position to remove the cord. But I'm going to wait to find out, because what everyone else is saying is what I was worried might be the case: that I do need a connection to the wall.
As an alternate solution, find the other end of the cord that is plugged into the wall and unplug it from that other end, then you can leave the cable behind the bookcase if it is not needed. That should save you some energy and distress.
If that is your phone, then the tech must have told you to plug it into a different socket (on the modem or a splitter) -- and imho should have done that for you with a new cable. If this is the case then I would call him back and insist he finish the job he started. At no cost.
Enjoy
Edited by RAZD, : img

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This message is a reply to:
 Message 95 by Faith, posted 10-24-2015 12:08 AM Faith has not replied

Replies to this message:
 Message 102 by ringo, posted 10-24-2015 12:28 PM RAZD has replied

  
Percy
Member
Posts: 22392
From: New Hampshire
Joined: 12-23-2000
Member Rating: 5.3


Message 101 of 236 (771321)
10-24-2015 12:21 PM


Question
Faith - where is the other end of the phone line that runs into the back of your DSL modem?
I agree with what somewhat else said about the technician being responsible for making your phone work again. If you can get him or someone from the same company to come back and fix it, that would probably be the best approach.
--Percy

Replies to this message:
 Message 105 by Faith, posted 10-24-2015 1:40 PM Percy has replied

  
ringo
Member (Idle past 412 days)
Posts: 20940
From: frozen wasteland
Joined: 03-23-2005


(2)
Message 102 of 236 (771322)
10-24-2015 12:28 PM
Reply to: Message 100 by RAZD
10-24-2015 9:14 AM


Re: Internet / phone problem
quote:
Getting under your desk to connect some cords in the back of a computer
I finally turned my desk around so my back is to the wall and the cords are in the middle of the room where I can get at them easily. It's better feng shui too.
Of course the cords still manage to tie themselves in knots when I'm not looking.

This message is a reply to:
 Message 100 by RAZD, posted 10-24-2015 9:14 AM RAZD has replied

Replies to this message:
 Message 109 by RAZD, posted 10-24-2015 4:09 PM ringo has seen this message but not replied

  
Faith 
Suspended Member (Idle past 1444 days)
Posts: 35298
From: Nevada, USA
Joined: 10-06-2001


Message 103 of 236 (771329)
10-24-2015 1:32 PM
Reply to: Message 99 by PaulK
10-24-2015 3:37 AM


Re: Internet / phone problem
it sounds like:
The wall jack is no longer connected. (It seems to be dead)
The modem is plugged into a new jack (it's working)
Yes, that seems true in both cases. The modem is working anyway, though there's no jack he could have plugged it into.
The modem includes a built-in filter, and the phone should plug into that.
If that's all correct, then yes you would have to unplug the phone and plug it into the modem. Or get another phone and plug that into the modem.
OK
If you changed provider it is quite likely that they installed their own wall sockets to connect their equipment.
It's the same provider and I know he didn't install any wall sockets. He was outside most of the time installing something out there, to the phone line I suppose.
But I think you're right and I should just go ahead and do what he told me to do, when I'm up to getting behind the bookcase.
Edited by Faith, : No reason given.

This message is a reply to:
 Message 99 by PaulK, posted 10-24-2015 3:37 AM PaulK has not replied

  
Faith 
Suspended Member (Idle past 1444 days)
Posts: 35298
From: Nevada, USA
Joined: 10-06-2001


Message 104 of 236 (771330)
10-24-2015 1:37 PM


Finding the other end of the cord is the next job. Don't know why everything is SO hard but even that seems impossible. Have to get up and go around the computer to do it and keep forgetting even though I pass it on the way to the kitchen. (My computer has its back to the room too ringo, it's supposed to be MUCH easier, and it is. It's the phone line that turns out to be a problem.)
Thanks for everybody's input.

  
Faith 
Suspended Member (Idle past 1444 days)
Posts: 35298
From: Nevada, USA
Joined: 10-06-2001


(2)
Message 105 of 236 (771331)
10-24-2015 1:40 PM
Reply to: Message 101 by Percy
10-24-2015 12:21 PM


Re: Question
I agree with what somewhat else said about the technician being responsible for making your phone work again. If you can get him or someone from the same company to come back and fix it, that would probably be the best approach.
Can't call them because I don't have a phone. Maybe I could get someone else to call them.

This message is a reply to:
 Message 101 by Percy, posted 10-24-2015 12:21 PM Percy has replied

Replies to this message:
 Message 106 by NoNukes, posted 10-24-2015 1:52 PM Faith has replied
 Message 107 by xongsmith, posted 10-24-2015 2:41 PM Faith has not replied
 Message 113 by Percy, posted 10-25-2015 8:18 AM Faith has not replied

  
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