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What did he say when he regained consciousness?
Har har har. I wish.
Actually, I'm not allowed to deck the guests in the deli.
I consider my persona at work a kind of character that I play there. She's a lot like me, to be sure, but believe me, I wouldn't take from people the crap I have taken from some of them unless I was being paid to do so.
Giving service well, particularly in the food business, is a hard job, especially in this country where giving service is seen as an undesireable, low-status job. People in America are taught to aspire to be the one who is served, not the one giving service. And for many people, treating people they see as "lower status" like shit is one of the "perks" of being "higher status". It's also true that said shit rolls downhill, and people who get abused all day by their own bad bosses or spouses, or whatever, come to the deli and end up taking out their frustration on the floor staff because they can. Finally, it's also true, IMO, that Americans just tend to be rather rude, poor-manered people in general.
That is not the case in other cultures. In particular, waiters in France come to mind. It takes several years of apprenticeship to be a fully-trained waiter in France, and they are considered to be highly skilled professionals, and their salaries reflect this.
Basically, if you shop in discount chain stores that don't spend the money (and it's quite expensive to do so) to train their staff and give the kind of competative pay and benefits to retain excellent, professional people, you get what you pay for.
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My complaint about younger people (teenager or thereabouts) in service jobs is that they're idiots. Does this need explaining?
They are often not idiots, just untrained. Blame the management or the owners of the business, not the front line staff.
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And what was his response to the lecture on proper light switch usage?
Actually, I was helping him get all of his ground coffee out of the machine, because he was neglecting to use the little cleaning lever thingy that makes sure the chute empties. If you don't use it, quite a lot of coffee is left behind.
Most people ignore the list of directions on the machine, and also ignore the three additional signs on and around the coffee grinder regarding the cleaning lever, so I try to keep an eye out to help people. My assumption always being, of course, that people intend to take home all the coffee that they just ground in the machine. That guy just decided he needed to put me in my place, apparently.
I didn't deck him, but I did tell him that he might not want to do that again as my nose was a little runny.
seriously, though, at my workplace, giving great service is considered one of the actual bottom lines for the organisation, along with great food and great finance. Here's an article about us:
Page not found - Winning Working Places
[This message has been edited by schrafinator, 10-03-2003]
[This message has been edited by schrafinator, 10-03-2003]