Understanding through Discussion


Welcome! You are not logged in. [ Login ]
EvC Forum active members: 64 (9071 total)
313 online now:
jar, nwr, PaulK, ringo, Tanypteryx, WookieeB (6 members, 307 visitors)
Newest Member: FossilDiscovery
Upcoming Birthdays: Percy
Post Volume: Total: 893,085 Year: 4,197/6,534 Month: 411/900 Week: 117/150 Day: 10/38 Hour: 2/0


Thread  Details

Email This Thread
Newer Topic | Older Topic
  
Author Topic:   ValueWeb Outage
Percy
Member
Posts: 20741
From: New Hampshire
Joined: 12-23-2000
Member Rating: 2.2


Message 3 of 4 (468606)
05-30-2008 6:06 PM
Reply to: Message 2 by oldlace
05-30-2008 3:07 PM


Re: My Site Has Been Down 3 Days and Counting
Well, obviously this site is back online, and has been online for several days now, but you sound like you're having the same experience I had last Tuesday. No one at ValueWeb is answering the phones.

I've been having reliability problems with my site, still tracking that down, but that means I've had to call for a reboot both yesterday and today, and both times I called ValueWeb dedicated support and got through without any problems. This tells me you're not using the same number I am. Do you have a shared server or a dedicated server? If shared, since this site uses a dedicated server we're calling two different departments.

If you are shared and you can't reach customer service through the shared customer service number, then I suggest calling 888.846.5522, which is the number for ValueWeb legacy customers for dedicated sales and technical support. I don't know that it matters whether you get sales or technical support, but once you reach a live human being you can describe your problem.

You might also try the Hostway dedicated numbers, which are 800.308.1522 and 888.494.3941.

Three days is just way, way too long, almost unbelievable!

--Percy


This message is a reply to:
 Message 2 by oldlace, posted 05-30-2008 3:07 PM oldlace has replied

Replies to this message:
 Message 4 by oldlace, posted 05-31-2008 11:50 PM Percy has taken no action

  
Newer Topic | Older Topic
Jump to:


Copyright 2001-2018 by EvC Forum, All Rights Reserved

™ Version 4.1
Innovative software from Qwixotic © 2022