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I agree completely. I used to give private clarinet lessons. I actually had some students that thought a few weeks of it would make them even better than me. My dad is a pianist and he has some very interesting stories on how people who don't know jack about music think that they know music better than a 60 year old pianist who's been performing since he was 15.
Arrogance and ignorance go together, particularly in America, I think.
Americans as a group are pretty much willing to give their (educated or not) opinion about anything and never, ever want to be seen as not knowing something.
As many of you know, I work in the specialty food industry and it is a serious challenge for me to remain professional when some uninformed customer starts telling me something that I know to be false.
Part of our mission at my business is to educate our guests, and it falls upon each of us who deal with the public to learn and hone the difficult skill and art of giving good service that makes it possible for us to correct them without making them feel stupid.