If a service is offered they should provide a way to resolve issues that makes sense and is accessible.
In this case expending resources addressing a problem on a service offered for free? No product income? No prospect for incremental revenues?
It's enough to give an MBA a heart attack. The only thing left to pad the bottom line and earn their bonus is to cut out those service expectations that should not have been there anyway.
Gone are the days when a provider had to be concerned about customer satisfaction or reputation to stay in business. There is an entire world out there full of people jaded enough to give their money for some useful product without any expectation of decent support or service. This is their
paying customers. Why should they care more for their freeloaders?
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