Theodoric,
I for one sympathize with you. I had a hotmail account about 3 years ago and I got the same message that my account may have been compromised. It asked that I go do a change password, so I did. But when I went to use that password it would not work. I thought maybe I had just remembered the wrong password so I went through the security question route and my security questions no longer worked either. I trying to resolve the issue with MS but all I would get is cut-n-paste responses in a language that barely resembled English. No one could seem to understand anything I was saying.
I finally had to give up and open a new account. Needless to say, I did not open another hotmail account but went to google. Much happier with gmail!
Oh and before my account closed, I was getting 5 or 6 phishing emails a day that were originating from hotmail accounts. This was clearly against their policy and I reported these several times, but they just wouldn't do anything to stop it. It was very annoying. Their customer service was virtually non-existent.
They should have a viable process in place for people to resolve issues when they arise.
Agreed!!! So what if it is a free service. They should support their product.
HBD
Whoever calls me ignorant shares my own opinion. Sorrowfully and tacitly I recognize my ignorance, when I consider how much I lack of what my mind in its craving for knowledge is sighing for. But until the end of the present exile has come and terminated this our imperfection by which "we know in part," I console myself with the consideration that this belongs to our common nature. - Francesco Petrarca
"Nothing is easier than to persuade people who want to be persuaded and already believe." - another Petrarca gem.
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