It been cool to dump on iTunes almost since it's inception, but I find it very useful and don't understand the strong dislike held by so many.
All I can say is that it is extremely frustrating to use. And I am speaking as a computer professional, a software engineer since 1982.
The first versions I used weren't too bad, though it was counter-intuitive where you had to drill down to do anything useful. But then the updates started taking away the useful features, depriving me of the detailed view and leaving me with nothing but the big album icons that were unsorted and which you couldn't do anything with. It has been at least two years since I've done anything with it, maybe three or four. I have no use for the new stuff they try to sell me and my favorite swing band hasn't released a new album yet.
Even though I've been retired from the service (reserves) for four years now, I still maintain a shorter-than-normal Navy haircut. Because trying to use iTunes is so frustrating, I would have torn my hair out long ago if it weren't too short to grab. That is literally how horrible the experience of trying to use iTunes is. That and an incident where a Mac refused to recognize the existence of AVI files have given me a very definite attitude about Apple software.
But just what did this Felger guy say to begin with? I tried to read the opening message, but couldn't get past the first few lines. He just started talking about sports and that put me to sleep every time.