Computer Help Please?

I've been unable to get sound for any video I've tried to watch this morning. Tried everything I can think of. I have a new wireless keyboard and mouse my nephew set up while I was away. The problem may be there.

Intel? It says Intel Celeron but doesn't say it's an operating system.

Windows then.

I'm beginning to think he unplugged the speakers but I have to untangle a mess of wires to find out.

The humor (plus a giant mug of coffee) helped motivate the disentanglement, and it proved to be "moderate" in mess and hassle, so the speakers are now working again. Does the resultant relief, peace and calm count as enlightenment?I really didn't want to call up my nephew, who is in fact a great- nephew (in both senses of the term), who lives thirty miles away, so I'm glad I didn't have to. Edited by Faith, : No reason given.

Moving this here because it was off topic where I first brought it up. I think I'm just about to solve this problem but thought it might be a good idea to run it by the technologically savvy people here first anyway.Here's the series of off-topic posts starting from Message 197 for orientation: To clarify: The internet is functioning, but I don't have a phone until I switch this cord. (This was something AT&T contacted me about, saying I need this upgrade because there is too much internet traffic in my neighborhood. They knocked off $30 for the first year so that's a plus. Far as I can tell there is no improvement in the internet speed, however, and I would like to have my phone back.)I can almost reach behind the bookcase now, but I keep being afraid of doing something wrong because I don't really understand why I have to take this cord out of the jack and put it in the back of the modem. I only see one cord back there and I'd expected to see two. If I unhook the one there will be no cords going to the jack, which doesn't make sense if it all comes through the phone line. But my eyes are bad enough that I don't know for sure that there's only one cord there.This MAY be the answer: Since the jack was unreachable the internet guy hooked something up outside. He was gone quite a while, said they'd given him the wrong "port." I had no idea what he was doing but I'm guessing now that he was hooking me up to the phone line outside, which MAY mean the phone jack is irrelevant and I should just move the phone cord as instructed, which probably is the only cord back there.Opinions? Advice?Thanks.

The internet technician told me I had to remove the white cord from the jack and put it in the back of the modem. I probably shouldn't question the guy at all but if I do something wrong it's a major hassle for me. Getting a new cord, ha ha. I don't go anywhere these days. The only help I have is my poor brother who has to drive forty miles to get here. He'd have to get the cord for me and he doesn't get down here that often. We'd have to be very sure that's the solution. Edited by Faith, : No reason given.Edited by Faith, : No reason given.

Something like that is what I was hoping would be the case, that the wall jack is now irrelevant. Because it does look like there is only one cord back there.If others come along and agree with you I'll make the supreme effort to squish myself into position to remove the cord. But I'm going to wait to find out, because what everyone else is saying is what I was worried might be the case: that I do need a connection to the wall.What would help is if someone could explain how I could have a connection to phone service without the wall jack. As simply as possible please.

Yes, phone service is a priority at my age. I did fall down once a few years ago and couldn't get up because of pain in my hips. Managed to scoot to the phone and a couple of 911 guys got me up off the floor. Or if worse comes to worst I could maybe scoot to the front door and hope to roust a neighbor for help. That's an advantage to living in an apartment building.Edited by Faith, : No reason given.

I had DSL before and I think it all came through the wall jack. In that one white cord I guess. Whatever the internet guy did to hook up the internet is what disconnected the phone.I take my time with projects I know are going to frazzle me so it's taken days to move things out of the way far enough to be able to sort-of-almost reach behind the bookcase, and do it without creating more problems elsewhere. Except using the mouse is now about as awkward as possible, but I'm happy as long as I'm not tripping over things.He did give it a look from a couple of angles and realized it was *impossible*. I can understand why he didn't stick around.

Yes, that seems true in both cases. The modem is working anyway, though there's no jack he could have plugged it into. OK It's the same provider and I know he didn't install any wall sockets. He was outside most of the time installing something out there, to the phone line I suppose.But I think you're right and I should just go ahead and do what he told me to do, when I'm up to getting behind the bookcase.Edited by Faith, : No reason given.

Finding the other end of the cord is the next job. Don't know why everything is SO hard but even that seems impossible. Have to get up and go around the computer to do it and keep forgetting even though I pass it on the way to the kitchen. (My computer has its back to the room too ringo, it's supposed to be MUCH easier, and it is. It's the phone line that turns out to be a problem.)Thanks for everybody's input.

Can't call them because I don't have a phone. Maybe I could get someone else to call them.

Thanks for the offer. I was thinking of my brother. I'll email him but first I'm suddenly so sleepy I can't stay awake. Old people need naps.

This must be a wireless modem. That would explain its not needing a wall jack.